Customer care with SmartFSE solutions
4000 brands in 135 countries are using HappyOrNot for their customer care purposes. If you are in Dubai and you encounter such challenges in the field of customer care, you can rely on smartFSE as the official representative of HappyOrNot.
With happy or not products and services, in addition to increasing sales, you will also increase customer satisfaction
How does HappyOrNot increase customer care?
HappyOrNot is the Pioneer of customer feedback: it is trying to make the globe a happier place since 2009. In fact, its mission is to help businesses engage with their customers through a simple push of a Smiley button.
In fact, better experiences are created when people are being heard and their voices are used to create changes. HappyOrNot helps drive that change by making businesses able to keep their fingers on the pulse of the customers’ experiences through immediate, frank, and quality feedback.
HappyOrNot solutions for customer care:
Smiley Touch
Smiley Touch is a tablet solution that allows you to get to the basic reasons of WHY visitors are happy or not. It’s great for areas such as store check-outs, restaurants, airport lounges, or wherever you want to dig deeper on what stimulated the negative or positive feedback.
Smiley Terminal
Smiley Terminal is the simplest way to capture immediate feedback from your visitors. It’s ideal for locations boasting with passersby, such as airport security points, shopping street restrooms, and multistore exits.
Smiley Digital
Smiley Digital is an online solution that allows you to get to the basic reasons of WHY visitors are happy or not. It’s great for online areas such as eCommerce, delivery apps, customer emails, or wherever you want to dig deeper on what stimulated the negative or positive feedback. Smiley Digital works optimally with the Smiley Touch product to offer you the ideal omnichannel feedback solution and is the perfect companion to Smiley Touch and Smiley Terminal products.
what does customer care mean?
Take care of your customers and they’ll take care of you: Customer care has always been an important component of a strong customer service program. If possible, try to go above and beyond with your customers and make a strong emotional relationship so they know you care. By doing so, you will create an evergreen connection with them. They may even admire you publicly, spreading the good news about your customer service and helping your business promote.
Customer Care vs. Customer Service
Customer care is the process of establishing an emotional connection with your customers, while customer service is simply the advice or supports your business provides them. Both of these concepts enhance customer satisfaction. Customer care, alternatively, has a focus on actively listening to and understanding the customer’s emotional, physical, or business demands.That way, your business creates a durable, mutually advantageous relationship with your customers. Customer service and customer care both provide great support to the customers when they need help and if done well bothenhance the loyalty of customers.
Familiarity with happyornot products
Retail
HappyOrNot helps you capture the painpoints of all your customers, including non-buyers. A constant flow of data allows you to identify reliable patterns, not just individual observations. Use our data to continuously improve and stay ahead of the competition.
Healthcare
HappyOrNot helps you improve patient experience, which helps to secure service renewals and funding. Capture the painpoints of all your patients and visitors, not just individual observations. Engage your staff with a tangible tool.
Services
HappyOrNot helps you optimize resources and deliver memorable experiences. Capture the painpoints of all your customers and visitors, not just individual observations. Secure contract re-negotiations and establish reference deals.
